I’ve forgotten my password, can I have it reset?
Yes, please email us at firstname.lastname@example.org and we will send you new login details.
I have changed my email address, can I have my login details updated?
Yes, please email us at email@example.com with your new email address and details of the email address you are retiring and we can update both your login details and your Landlord contact details.
I’m a multiple property Landlord, why might I not be able to access online services?
Online login accounts are suitable for Landlords whose statements are generated by our lettings software. Corporate or multi-property Landlords who have requested bespoke collated statements that are produced manually out-with our system will therefore not be able to use online login.
I can’t find certain invoices on my historic statements. Why is this?
Invoices paid prior to summer 2013 were not system linked to statements and so will not appear on the historic statement copies – please request any invoice copies you may require from before this period by emailing us at firstname.lastname@example.org if they are not visible online.
I can’t find certain historic statements on my online account. Why is this?
The information available on the Online Login system is fed by our current property management database. If you require information or statements generated previous to the Lomond group managing your property, we will have to access these for you from either the historic database of your previous agency or from paper files/archives. Please email us with any requests for historic statements at email@example.com
I am experiencing technical difficulties not relating to my login details.
Please ensure that any pop-up blocker is disabled for the braemore.co.uk website. If you are still experiencing difficulties please call us on 0131 624 6666 and report the issue to the Property Management team who will liaise with the technical department. Alternatively, out of office hours please email firstname.lastname@example.org and we will come back to you as soon as possible.