Work for Edinburgh’s largest letting Agent
Braemore is a dynamic and fast-growing company and we are always looking for talented team players. Although experience in the property and letting market are advantageous, good attitude, ambition, and drive are even more important.
Vacancy - Property Manager
A position has become available within our Property Management Department for a Property Manager, based at our Head Office at Orchard Brae House.
The successful candidate will be responsible for the full management of a portfolio of approx. 150 properties, working on behalf of our landlords to drive added value performance and provide high quality service to tenants and landlords alike. The successful candidate will be expected to carry out external visits, including inventories, final inspections and interim inspections, as well as ad hoc visits on their properties and as such will be required to have a full clean UK Driving Licence. You should be MARLA level 6 or equivalent qualified or be working towards this.
Other key responsibilities will be:
Developing strong relationships with landlords and tenants ensuring familiarity with the landlords and the properties
Develop relationship management skills, visiting and contacting landlords on a regular basis
Manage the tenant journey through the tenancy ensuring they have no concerns, and have successful rate in ROD disputes
Dealing with complaint handling to effective resolution
Respond to customer concerns timeously ensuring professionalism at all times in both written and verbal communication
Ensure that all customers are treated with respect, including tenants, landlords or contractors
Assisting if necessary with the finance team to ensure rent accounts for portfolios are being managed appropriately and influencing where possible
Accountable for own portfolio, ensuring all activity is undertaken and meeting targets set by the Senior Portfolio Manager
Develop strong links with both their tenants and landlords to ensure that any concerns with the property are dealt with efficiently and promptly
Liaise with other departments and contractors to ensure all matters at their properties run smoothly
Working with compliance department to ensure portfolio remains compliant with all required legislation
MARLA level 6 or equivalent
Previous Property Management experience
Customer Service experience
Full clean UK driving licence
Have the ability to work to set deadlines
Have excellent attention to detail
Must be competent in all Microsoft office software packages
Temporary Vacancy – Lettings Assistant
A temporary summer position (March — September 2017) has arisen within our Lettings Department for a Lettings Assistant based within our Branch on Morningside Road.
The successful candidate will be responsible for all lettings calls, processing holding deposits, marketing properties, processing new applications and completion of new move in process, including the verification of references, and signing of lease. The successful candidate will be expected to act as first port of call for all new tenant enquiries ensuring we match potential applicants to suitable properties, whilst maintaining excellent diary management for the Negotiators. To provide high quality service to tenants and landlords alike.
Other key responsibilities will be:
Develop strong link with new applicants to ensure a smooth move in process.
Liaise with other departments to ensure all matters raised within branch are dealt with smoothly and efficiently
Keeping up to date with all legislation and be able to advise and assist landlords with this.
We would request that all interested parties send a CV and note of interest to our Lettings Director, Mark Hastie via email: firstname.lastname@example.org